{"id":3336872,"date":"2026-06-25T14:14:53","date_gmt":"2026-06-25T12:14:53","guid":{"rendered":"https:\/\/persontrafik.se\/news\/"},"modified":"2026-06-29T09:34:08","modified_gmt":"2026-06-29T07:34:08","slug":"news","status":"publish","type":"page","link":"https:\/\/persontrafik.se\/en\/news\/","title":{"rendered":"News"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; custom_padding_last_edited=&#8221;on|phone&#8221; admin_label=&#8221;Hero&#8221; _builder_version=&#8221;4.27.6&#8243; _module_preset=&#8221;dcffbe7c-d829-4b92-9e28-730b66b1c6df&#8221; background_color=&#8221;#097680&#8243; use_background_color_gradient=&#8221;on&#8221; background_color_gradient_stops=&#8221;rgba(0,0,0,0) 55%|#000000 100%&#8221; background_color_gradient_overlays_image=&#8221;on&#8221; background_image=&#8221;https:\/\/persontrafik.se\/wp-content\/uploads\/2026\/02\/Toppbanner_Persontrafik_Nyheter_1920x1080px.jpg&#8221; custom_margin=&#8221;0px||||false|false&#8221; custom_margin_tablet=&#8221;&#8221; 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_module_preset=&#8221;default&#8221; header_level=&#8221;h3&#8243; header_text_color=&#8221;#097680&#8243; link_option_url_new_window=&#8221;on&#8221; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; custom_days_label_text=&#8221;Dagar&#8221; custom_hours_label_text=&#8221;Timmar&#8221; custom_minutes_label_text=&#8221;Minuter&#8221; custom_seconds_label_text=&#8221;Sekunder&#8221;]<\/p>\n<p>Practical information and on-site services<\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.27.6&#8243; _module_preset=&#8221;default&#8221; custom_padding=&#8221;24px|24px|24px|24px|false|false&#8221; link_option_url=&#8221;https:\/\/stockholmsmassan.se\/en\/prior-to-your-visit\/accessibility\/&#8221; link_option_url_new_window=&#8221;on&#8221; custom_css_main_element=&#8221;transition: all 0.2s ease;&#8221; border_radii=&#8221;on|8px|8px|8px|8px&#8221; border_width_all=&#8221;1px&#8221; border_color_all=&#8221;#dbdbdb&#8221; box_shadow_style=&#8221;preset1&#8243; box_shadow_blur=&#8221;10px&#8221; box_shadow_spread=&#8221;-6px&#8221; box_shadow_color=&#8221;rgba(0,0,0,0.04)&#8221; global_colors_info=&#8221;{}&#8221; border_color_all__hover=&#8221;#cfcfcf&#8221; border_color_all__hover_enabled=&#8221;on|hover&#8221; box_shadow_blur__hover=&#8221;16px&#8221; box_shadow_blur__hover_enabled=&#8221;on|hover&#8221; box_shadow_color__hover=&#8221;rgba(0,0,0,0.06)&#8221; box_shadow_color__hover_enabled=&#8221;on|hover&#8221; box_shadow_vertical__hover=&#8221;6px&#8221; box_shadow_vertical__hover_enabled=&#8221;on|hover&#8221; transform_styles__hover_enabled=&#8221;on|hover&#8221; transform_scale__hover_enabled=&#8221;on|hover&#8221; transform_translate__hover=&#8221;0px|-1px&#8221; transform_translate__hover_enabled=&#8221;on|hover&#8221; transform_rotate__hover_enabled=&#8221;on|hover&#8221; transform_skew__hover_enabled=&#8221;on|hover&#8221; transform_origin__hover_enabled=&#8221;on|hover&#8221; custom_days_label_text=&#8221;Dagar&#8221; custom_hours_label_text=&#8221;Timmar&#8221; custom_minutes_label_text=&#8221;Minuter&#8221; custom_seconds_label_text=&#8221;Sekunder&#8221;][et_pb_blurb title=&#8221;Accessibility&#8221; url=&#8221;https:\/\/stockholmsmassan.se\/en\/prior-to-your-visit\/accessibility\/&#8221; url_new_window=&#8221;on&#8221; use_icon=&#8221;on&#8221; font_icon=&#8221;&#xf29a;||fa||900&#8243; icon_color=&#8221;#097680&#8243; image_icon_background_color=&#8221;rgba(255,255,255,0)&#8221; icon_placement=&#8221;left&#8221; _builder_version=&#8221;4.27.6&#8243; _module_preset=&#8221;default&#8221; header_text_color=&#8221;#097680&#8243; locked=&#8221;off&#8221; global_colors_info=&#8221;{}&#8221; custom_days_label_text=&#8221;Dagar&#8221; custom_hours_label_text=&#8221;Timmar&#8221; custom_minutes_label_text=&#8221;Minuter&#8221; custom_seconds_label_text=&#8221;Sekunder&#8221;]<\/p>\n<p>Accessibility and venue access<\/p>\n<p>[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Latest news from PersontrafikStay up to date with the latest news and activities from Persontrafik.Discover new initiatives, follow important announcements and keep track of what&#8217;s happening in the lead-up to and during the exhibition. <div class=\"et_pb_module dpdfg_filtergrid dpdfg_filtergrid_0\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module_inner\">\n\t\t\t\t\t<!-- DPDFG Start Main Container --><div class=\"dp-dfg-container &#8221;dp-dfg-layout-fullwidth&#8221; dp-dfg-skin-default dp-dfg-skin-top-filters\" data-active-filter=\"all\" data-page=\"1\" data-found-posts=\"5\" data-post-number=\"0\" data-default-filter=\"All\" data-link-filter=\"\" data-cache=\"off\" data-ratio=\"0\" data-show-thumb=\"on\" data-action=\"link\" data-new-window=\"off\" data-filters=\"off\" data-date-filters=\"off\" data-multifilter=\"off|OR\" data-multilevel=\"off|AND|off\" data-sorting=\"off\" data-order=\"DESC\" data-orderby=\"date\" data-initorderby=\"date\" data-url-navigation=\"off\" data-url-history=\"on|reload\" data-ajax-filters=\"off\" data-doing-ajax=\"off\" data-module=\"dpdfg_filtergrid_0\" data-search=\"off\" data-search-position=\"above\" data-terms-tags=\"on\" data-pagination=\"&#8221;off&#8221;\" data-filter-method=\"default\" data-third-party=\"\" data-lightbox=\"on|||\" data-video-preview=\"off\" data-no-init=\"off\" data-st=\"on\" data-no-results=\"off\"><div class=\"dp-dfg-items\"><article id=\"post-3337355\" class=\"dp-dfg-item post-3337355 post type-post status-publish format-standard has-post-thumbnail hentry category-activities-in-2026 category-news is-sticky\"     data-position=\"0\"   data-new-tab=\"off\"   data-action-priority=\"item\"><figure class=\"dp-dfg-image entry-thumb\"><a href=\"https:\/\/persontrafik.se\/en\/nyheter\/ai-in-public-transport\/\" class=\"dp-dfg-image-link\" ><img decoding=\"async\" class=\"dp-dfg-featured-image\" src=\"https:\/\/persontrafik.se\/wp-content\/uploads\/2026\/08\/montage-ai-tre-personer-1.jpg\" alt=\"AI in public transport: smarter colleagues and procurement\" width=\"1080\" height=\"540\" data-ratio=\"0.5\"\/><\/a><\/figure><div class=\"dp-dfg-header entry-header\"><h2 class=\"entry-title\">AI in public transport: smarter colleagues and procurement<\/h2><\/div><div class=\"dp-dfg-content entry-summary\">AI is being used increasingly across public transport, and the possibilities seem almost endless. At Samtrafiken, the customer support team has developed a model that makes even some of the most tedious tasks more enjoyable. \u00d6stg\u00f6tatrafiken is exploring several in-house AI applications, while at EU level, discussions are under way on how digitalisation could fundamentally transform public procurement. You can hear more about all of this at Persontrafik. \r\n\r\nSamtrafiken\u2019s customer support team sometimes receives particularly complex cases involving compensation for delays. Until recently, resolving these cases could take a long time and involve extensive searches through legal texts. Then came \u201cCompensation Elsa\u201d \u2013 an advanced GPT-based AI model developed in-house by Samtrafiken and trained on legislation and complex cases. Elsa can handle even the most difficult cases quickly and provide structured responses that would otherwise take customer support staff a considerable amount of time to produce.\r\nAnd she is curious, cheerful and enthusiastic.\r\nWe\u2019ve given Elsa a personality that makes her consistently encouraging. It has made these cases much more enjoyable to work on. We\u2019re now looking at how we can integrate AI into other areas of customer support as well. Next up is an AI-powered chat function on our website, says team leader Cecilia Str\u00f6mberg.\r\nSamtrafiken also has an AI-inspired \u201cbook club\u201d that meets once a month \u2013 not to read books, but to test AI in different applications and share experiences.\r\nWe\u2019re always coming up with new ideas to try out, which we discuss and evaluate when we meet. It has been very well received and has increased both interest in and enthusiasm for finding new ways to use AI.\r\nCecilia Str\u00f6mberg will be speaking at Persontrafik alongside Carin Carelind, IT Director at \u00d6stg\u00f6tatrafiken. In collaboration with AI Sweden, the national centre for applied AI, \u00d6stg\u00f6tatrafiken has carried out several internal AI maturity assessments since 2022. The first assessment showed that many employees had only a limited understanding of what AI actually was. Today, however, many use AI tools in their daily work, and the organisation continues to explore new applications. One current project is looking at the use of AI in special transport services.\r\nWe want to see whether AI can help us improve our ability to predict how many special transport vehicles we need on the road each day. However, we believe the greatest benefits of AI will come in mainstream public transport, where we have vast amounts of data. We\u2019ll be focusing on this in the autumn, and we\u2019ve also implemented customer service systems with built-in AI capabilities,\u201d says Carin Carelind, adding that she will have many more exciting projects to share at Persontrafik.\r\nAI can also deliver significant improvements in operational efficiency.\r\n\r\nPersontrafik will also welcome Ellen Hausel Heldahl, a lawyer and public procurement expert at the Confederation of Swedish Enterprise. She recently served as an expert in the European Commission\u2019s work on revising the EU public procurement directives. One of the areas she is particularly focused on \u2013 and will discuss at Persontrafik \u2013 is the digitalisation of public procurement. This could lead to cost savings, better contract compliance and improved opportunities to combat crime and corruption.\r\nThe more information and verifiable procurement and contract data we collect, the more AI-based services we can develop. Public authorities need to understand the market. For example, when procuring bus services, they need to know what is happening in areas such as electrification. Access to reliable data enables organisations to make informed decisions rather than relying on assumptions, while also helping to identify unscrupulous suppliers and improve both transparency and outcomes, explains Ellen Hausel Heldahl.\r\nIn the longer term, she believes AI will transform most procurement documents and could even respond to many tenders.\r\nPeople will still have an important role to play somewhere in the process. But first, the EU needs to establish standards that allow data to be transferred seamlessly between different systems. That may take some time, says Ellen Hausel Heldahl.\r\nText: Paula Isaksson\r\n\ud83d\udcc521 October, 9:15\u201310:00 AM\r\nAt Persontrafik Cecilia Str\u00f6mberg from Samtrafiken and Carin Carelind from \u00d6stg\u00f6tatrafiken will speak at the Persontrafik conference in the seminar \"AI i kollektivtrafiken \u2013 fr\u00e5n planering till kundm\u00f6te.\"\r\n\ud83d\udcc521 October, 4:30\u20135:00 PM\r\nAt Persontrafik Ellen Hausel Heldahl from Svenskt N\u00e4ringsliv will speak at the Persontrafik conference in the seminar \"En digital ink\u00f6psprocess och AI.\"<\/div><\/article><!-- DPDFG End Post Item Container --><article id=\"post-3337296\" class=\"dp-dfg-item post-3337296 post type-post status-publish format-standard has-post-thumbnail hentry category-activities-in-2026 category-news\"     data-position=\"1\"   data-new-tab=\"off\"   data-action-priority=\"item\"><figure class=\"dp-dfg-image entry-thumb\"><a href=\"https:\/\/persontrafik.se\/en\/nyheter\/commuter-pass-as-an-employee-benefit\/\" class=\"dp-dfg-image-link\" ><img decoding=\"async\" class=\"dp-dfg-featured-image\" src=\"https:\/\/persontrafik.se\/wp-content\/uploads\/2026\/08\/Veronica_Karin_1920x1080px.jpg\" alt=\"Commuter Pass as an Employee Benefit\" width=\"1920\" height=\"1080\" data-ratio=\"0.5625\"\/><\/a><\/figure><div class=\"dp-dfg-header entry-header\"><h2 class=\"entry-title\">Commuter Pass as an Employee Benefit<\/h2><\/div><div class=\"dp-dfg-content entry-summary\">Commuting to and from work isn\u2019t just time-consuming. It can also take up a significant portion of one\u2019s income. In the segment \u201cPublic Transportation as an Employee Benefit\u201d at Persontrafik, the president of the Vision union, Sk\u00e5netrafiken, and Resen\u00e4rerna highlight how subsidized commuter passes can benefit employees, employers, and society as a whole.  \n\nWithin the Vision labor union, subsidized commuter passes are a popular benefit among its 222,000 members.\n\u2013 As the cost of living rises, how people get to work becomes an important issue. Most of our members spend a significant portion of their income on commuting, which is why there is great interest in discounted public transportation passes,\u201d says Vision Union President Veronica Magnusson, who kicks off the session on public transportation as an employee benefit. \n\n\u2013 Our members also want to do their part to help the climate, and depending on how public transportation works, they can use their commute time to work or to relax. So there are several interrelated factors that make the issue of discount cards an interesting one. \nIn Sk\u00e5ne, companies have been able to offer commuting as an employee benefit for several years now. The program is called F\u00f6retag Komplett and provides companies with discounts on commuter passes and on-board advertising with Sk\u00e5netrafiken. According to Sk\u00e5netrafiken, which will be presenting the initiative, it\u2019s a way to increase employee satisfaction, reduce the number of parking spaces, and demonstrate a commitment to sustainability.  \n\u201cThis is in line with the goal of enabling more people to use public transportation. Many people also appreciate it when their employers are actively committed to sustainability,\u201d says Veronica Magnusson. \nKarin Svensson Smith, president of the advocacy group Resen\u00e4rerna, also appears on the program. She explains that offering public transportation as an employee benefit kills two birds with one stone. \n\u201cOn the one hand, it expands the customer base for public transportation providers, and on the other, it makes things easier for those who must be physically present at work and cannot work from home. They often have lower incomes, so this achieves something that is both climate-friendly and socially sustainable,\u201d says Karin Svensson Smith. \n&nbsp;\n\nText: Paula Isaksson\n\n\ud83d\udcc5 October 20, 2:15\u20133:00 p.m.\nAt Persontrafik, Karin Svensson Smith from Resen\u00e4rerna, Veronica Magnusson from Vision, and Niklas Sandgren from  Sk\u00e5netrafiken will speak at the Persontrafik conference in the seminar  \u201cPublic Transportation as an Employee Benefit.\u201d<\/div><\/article><!-- DPDFG End Post Item Container --><article id=\"post-3337141\" class=\"dp-dfg-item post-3337141 post type-post status-publish format-standard has-post-thumbnail hentry category-activities-in-2026 category-news\"     data-position=\"2\"   data-new-tab=\"off\"   data-action-priority=\"item\"><figure class=\"dp-dfg-image entry-thumb\"><a href=\"https:\/\/persontrafik.se\/en\/nyheter\/focus-on-autonomous-mobility\/\" class=\"dp-dfg-image-link\" ><img decoding=\"async\" class=\"dp-dfg-featured-image\" src=\"https:\/\/persontrafik.se\/wp-content\/uploads\/2026\/08\/PT_toppbild_autonoma_fordon_NY_1920x1080px.jpg\" alt=\"Focus on Autonomous Mobility\" width=\"1920\" height=\"1080\" data-ratio=\"0.5625\"\/><\/a><\/figure><div class=\"dp-dfg-header entry-header\"><h2 class=\"entry-title\">Focus on Autonomous Mobility<\/h2><\/div><div class=\"dp-dfg-content entry-summary\">Stavanger Leads Europe in Fully Driverless Vehicles\u2014What's Happening in Sweden?\nVy\u2019s autonomous bus in Stavanger is now the first vehicle in Europe to operate entirely on its own, without a driver behind the wheel. The bus is also the only one of its kind to have traveled through a long tunnel without human intervention. You can hear about this and many other exciting developments in autonomous public transportation on Persontrafik.  \nThe project involving the self-driving full-size bus in Stavanger, Norway, was launched by Vy Buss in 2022. Now, 20,000 kilometers and approximately 16,000 passengers later, it operates with an empty driver\u2019s seat. The safety driver, who previously sat up front in the bus, has moved to the back and only steps in if an unexpected situation arises, such as emergency roadwork.  \n\n\nKai Kristoffersen, Project Manager for Autonomous Public Transportation at Vy Buss\n\n\n\"Our bus is the first vehicle in Europe to be authorized to operate without a driver behind the wheel,\" says a proud Kai Kristoffersen, project manager for autonomous public transportation at the Norwegian company Vy Buss.\n\nTo push the technology to its limits, Vy Buss has had the bus operate on a route in central Stavanger that alternates between cars, pedestrians, bike lanes, and roundabouts. There have been few problems, unlike the sister project in Gothenburg, which has been temporarily suspended since the autonomous bus was rear-ended by a tram. \nAhead of the move to remove the driver from behind the wheel in Stavanger, Vy Buss decided to transfer the bus to a commuter route that runs 80 percent on a dedicated lane. Eventually, the safety driver will be phased out entirely, explains Kai Kristoffersen. \n\n\"So far, this bus costs twice as much as a regular bus, and if we have to keep the driver on board, it won't be such a good business case. The goal is for the bus to be able to run almost around the clock without personnel costs. That's where we're headed,\" he says.  \n\nThe bus in Stavanger is the only vehicle in Europe to have successfully traveled through a 700-meter-long tunnel without driver assistance.\n\nWe don\u2019t see any point in the bus if it doesn\u2019t fit into regular traffic, so the technology must also be able to handle things like tunnels. Now we\u2019ll see how the bus behaves\u2014and, not least, how pedestrians, cyclists, and other vehicles react to the fact that there\u2019s no driver. \u201cThere are many interesting phenomena we\u2019ll be exploring,\u201d says Kai Kristoffersen.  \n\nOslo\u2019s public transit authority, Ruter, will also participate in this segment to provide an update on the project involving on-demand driverless vehicles in Groruddalen.\nAutonomous Vehicles in Sweden\nAnd what\u2019s happening in Sweden? Thomas Axelsson from Lindholmen Science Park and Drive Sweden will address this in two other program segments, one of which will feature the Swedish Transport Agency and V\u00e4sttrafik. Among other things, Thomas Axelsson will discuss the Transformation Map, a national initiative that brings together government agencies, cities, public transportation operators, and the business community to lay the groundwork for future autonomous mobility services in Sweden.  \n\n\nThomas Axelsson, Lindholmen Science Park and Drive Sweden\n\n\nTechnological development is advancing rapidly on the international stage, but for Sweden to benefit from these developments, progress is also needed in the areas of regulation, governance, and collaboration. It is precisely these issues that the Transformation Roadmap addresses. \u201cWe will also discuss how lessons learned from previous pilot projects can be applied to the next phase,\u201d says Thomas Axelsson.  \n\nText: Paula Isaksson\n\ud83d\udcc5 October 20, 2:15\u20133:00 p.m.At Persontrafik, Malin Andersson from Drive Sweden will moderate the presentation  \u201cHow Sweden Will Prepare for Fully Automated Public Transportation\u201d alongside speakers Katarina Nor\u00e9n from the Swedish Transport Agency, Thomas Axelsson from Lindholmen Science Park, and Per Nyrenius from V\u00e4sttrafik.\n\ud83d\udcc5 October 21, 11:30 a.m.\u201312:00 p.m.On Persontrafik, you can listen to the presentation  \u201cFrom Pilot Project to the Autonomous Bus Trip of the Future\u201d featuring speaker Thomas Axelsson from Lindholmen Science Park.\n\ud83d\udcc5 October 21, 3:30\u20134:15 p.m.At Persontrafik, you can listen to the presentation  \u201cAutonomous Vehicles\u2014What\u2019s Happened Since Last Time?\u201d featuring speakers Bj\u00f8rn Oscar Unander from Ruter and Kai Roger Kristoffersen from Vy Buss.\n\n<\/div><\/article><!-- DPDFG End Post Item Container --><article id=\"post-3337126\" class=\"dp-dfg-item post-3337126 post type-post status-publish format-standard has-post-thumbnail hentry category-activities-in-2026 category-news\"     data-position=\"3\"   data-new-tab=\"off\"   data-action-priority=\"item\"><figure class=\"dp-dfg-image entry-thumb\"><a href=\"https:\/\/persontrafik.se\/en\/nyheter\/the-conference-programme-is-now-released\/\" class=\"dp-dfg-image-link\" ><img decoding=\"async\" class=\"dp-dfg-featured-image\" src=\"https:\/\/persontrafik.se\/wp-content\/uploads\/2026\/05\/PT_konferensprogram_1080x540px.jpg\" alt=\"The conference programme is now released!\" width=\"2250\" height=\"1125\" data-ratio=\"0.5\"\/><\/a><\/figure><div class=\"dp-dfg-header entry-header\"><h2 class=\"entry-title\">The conference programme is now released!<\/h2><\/div><div class=\"dp-dfg-content entry-summary\">Plan and customize your days during Persontrafik. Some of the highlights of the robust conference programme include digitalization, AI, autonomous vehicles, procurement, passenger behaviour, emergency preparedness and ecological and social sustainability. \nTo the conference programme\u00bb<\/div><\/article><!-- DPDFG End Post Item Container --><article id=\"post-3337135\" class=\"dp-dfg-item post-3337135 post type-post status-publish format-standard has-post-thumbnail hentry category-activities-in-2026 category-news\"     data-position=\"4\"   data-new-tab=\"off\"   data-action-priority=\"item\"><figure class=\"dp-dfg-image entry-thumb\"><a href=\"https:\/\/persontrafik.se\/en\/nyheter\/when-customers-get-to-have-a-say-in-public-transportation\/\" class=\"dp-dfg-image-link\" ><img decoding=\"async\" class=\"dp-dfg-featured-image\" src=\"https:\/\/persontrafik.se\/wp-content\/uploads\/2026\/06\/En-konst-att-lyssna-pa-kunderna_1920x1080.jpg\" alt=\"When Customers Get to Have a Say in Public Transportation\" width=\"1920\" height=\"1080\" data-ratio=\"0.5625\"\/><\/a><\/figure><div class=\"dp-dfg-header entry-header\"><h2 class=\"entry-title\">When Customers Get to Have a Say in Public Transportation<\/h2><\/div><div class=\"dp-dfg-content entry-summary\">The art of listening to customers\r\nListening to customers when developing public transportation may sound like a given. But how do you do that in a way that actually leads to change? At Persontrafik, \u00d6stg\u00f6tatrafiken explains how they try to incorporate customer experiences and why the perspectives of young people, in particular, are so important.  \r\nYoung People's Voices Shape the Future of Public Transportation\r\nWhen \u00d6stg\u00f6tatrafiken asked various passenger groups in a survey what improvements they would like to see on the \u00d6stg\u00f6tapendeln, one of the responses was: a gym car. This came in connection with a refurbishment of the trains, and was perhaps not quite what the transit company had expected. However, most of the feedback focused on more feasible measures, such as more comfortable seats and faster Wi-Fi.  \r\n\r\n\r\n\"The survey was very well received; people felt that we were listening to them. Their feedback has been a key factor in our decision-making and in determining what we\u2019ve chosen to move forward with,\" says Mari Arnell, CX developer at \u00d6stg\u00f6tatrafiken. \r\nIn the session titled \u201cListen to the Customer,\u201d Mari Arnell will speak at Persontrafik about how she and her colleagues work on customer experiences in various ways. Among other things, they have a panel of about 400 young participants who, every other week, are asked a question about topics related to their travel. \r\nYoung people are our largest customer group, and they are also the ones who are most dissatisfied with public transportation. That\u2019s why we made an extra-large marketing effort to put together a panel of them. \u201cIf we\u2019re going to retain young people and get them to continue using public transportation, we need to listen to what they think is good and what they think could be improved,\u201d says Mari Arnell.  \r\nThe travelers' perspective must have a greater impact\r\nOn Facebook, you can find numerous groups expressing their dissatisfaction with public transportation, such as \u201cPendelt\u00e5gsupproret\u201d and \u201cBroen live.\u201d But members often lack knowledge about how public transportation is organized, explains Karin Svensson Smith, chair of the national organization Resen\u00e4rerna. \r\n\r\n\r\nThey don\u2019t know who makes the decisions, which can lead to some rather odd reasoning. But neither the regional public transit authorities nor the transit companies are always very good at listening to their customers. Above all, the political parties need to do a better job of understanding what matters to public transit users, says Karin Svensson Smith, who previously served for many years on the Riksdag\u2019s Transport Committee and will moderate the panel discussion.  \r\nThe organization Resen\u00e4rerna collects feedback and seeks to engage in dialogue with transportation authorities and operators. Punctuality is what people complain about most, but there is also dissatisfaction with the service offerings, explains Karin Svensson Smith. \r\n\r\nOne of her role models is Passagerarpulsen in Denmark, which for several years served as a voice for passengers in the development of public transportation. In the United Kingdom, there is the Campaign for Better Transport, which works to promote sustainable, affordable, and accessible public transportation systems. \r\n\"There, people discuss together how to improve conditions for both public transit users and those who operate the system. In Sweden, we are very far from that today,\" says Karin Svensson Smith. \r\nFor several years now, Resen\u00e4rerna has been selecting the country\u2019s best station based on transfer options, accessibility, service, and architecture\u2014factors that also play a role in travel. Ahead of the awards ceremony, which this time will take place at Persontrafik, they have reviewed nearly 400 stations. \r\n\"A good station welcomes everyone to use public transportation,\" concludes Karin Svensson Smith.\r\nText: Paula Isaksson\r\n\ud83d\udcc5 October 21, 3:30\u20134:15 p.m.\r\nAt Persontrafik, Karin Svensson Smith will moderate the presentation  \u201cListen to the Customer\u201d alongside speakers Marie Arnell from \u00d6stg\u00f6tatrafiken and Magnus af Peters\u00e9ns from Nobina Sweden.<\/div><\/article><!-- DPDFG End Post Item Container --><\/div><div class=\"dp-dfg-announcer screen-reader-text\" aria-live=\"polite\" aria-atomic=\"true\"><\/div><\/div><!-- DPDFG End Main Container --><div class=\"dp-dfg-data dp-dfg-hide\"><div class=\"dp-dfg-ajax-data\" 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